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 FAQ's 

Here are some of our more Frequently Asked Questions. Take a look through to find the answer you need, and please drop us a line if you need further help or advice.

  • Parking and Location
    We are at 3 Spooner Road, Broomhill, Sheffield, S10 5BL. There is great bus access with a bus stop about 20 metres away and a pay car park at 70p per hour about 20 yards the other way. It is patrolled by parking trolls so make sure you pay and don't overstay. The car park is located behind our building UP THE RAMP "the Broomhill Shopping Centre Car Park". It is cash only (best paying for 2 hours). Travelling from further afield? Trains to Sheffield | EMR | East Midlands Railway
  • Do you do birthdays and other celebrations?
    Yes, we really want you to come and celebrate with us. Just mention who is celebrating what when you book.
  • Do we have to craft?
    Nope! You can choose to do a craft or not. We are happy if you just book and have Wizards Tea or craft and a cake or a toddler bag and a cocktail!
  • Do I need to book
    Yes, definitely book for everyone that's visiting because we sell out quickly and we need to make sure we can allocate you a table. However if you are wanting to pop in to shop or grab a drink there is no need to book. If you can't find a session with enough spaces then please try a few others, if there is nothing else available then book as many spaces as possible and let us know in the comments the exact number coming. The booking fee for every activity is £5 per person and this is deducted from your final bill.
  • Can I reschedule my booking?
    If there is at least 24 hours before your visit then you can reschedule by going to our member area, join up using the same email you used to make the original booking and then going to "my bookings" where you can reschedule.
  • What is the £5 payment for?
    The £5 payment is a booking fee, not the total cost. The booking fee will be deducted off your bill which depends on what you eat, drink and do.
  • I paid the deposit but you were closed due to lockdown. What should I do?
    We will honour the payment you made. You can either book again (and pay another deposit), we will then deduct both deposits off your bill on the day or you should have been emailed a "coupon" code to allow you to book again. Drop us an email if you need it resent with your name and email you used when booking.
  • How far ahead can I book?
    We have opened bookings until December 24th and will look to add early 2023 in November.
  • Can you cater for my dietary requirements?
    We have vegetarian, vegan, and gluten free options. Check out our menu for more information.
  • Only one of us is taking the lesson do I need to book a seat for all of us or just the one child taking the lesson?
    Yes, please book for every body in the building. We need to know for allocating tables and social distancing how many people will be in the building. The deposits will be taken off your total bill.
  • Do I need to bring anything for the lesson?
    No, all materials and props needed for the lesson are provided, but feel free to wear your wizarding costumes and bring a wand if you have one.
  • Can I drop off my child and pick them up after the lesson?
    We are keen to encourage families to take part in activities together and require at least one responsible adult to accompany the children taking part in your group. Only the people taking the lesson need to pay the £15 fee, everyone else just pays for the food and drink they consume.
  • My child is quite shy, will this be a noisy or boisterous lesson?"
    The lessons can be a little loud at times, but Professor Carter is quite strict when it comes to taking the classes and uses his magical powers to create a good learning environment. Everyone stays at their tables and the magic lessons do not require any interaction between tables or running around. We want to make the classes as accessible as we can and if you group have any special needs please drop us a note when booking and we can get back to you to discuss options.
  • Will the lesson be too difficult for my child?
    We appreciate that all children are different and all our lessons have successfully been run for groups of children aged 6+. Sometimes our younger students may need a little helping hand from the adults in the group, and our Wizards are on hand to help both the child and the adults. We go at a gentle pace and spend lots of time repeating the tricks and visiting each group to help everyone.
  • Can children come to evening events?
    We are keen to encourage families to take part in activities together and as such have a licence that allows 14+ in the bar with an adult until 10pm and children up to 12 to stay until 8pm.
  • Do I need to book?
    Yes, definitely book. For the Grotto - When booking for the Grotto you pay £10 deposit (comes off your bill and covers 1 child). Up to 3 children (not a huge space) For other Festive Activities please book for each person in the building. We need to know for allocating tables and social distancing how many people will be in the building. The deposits will be taken off your total bill. No need to book if you are just popping in to shop :)
  • My booking confirmation for Santa's Grotto says that I've only booked for 1 participant, but there will be 4 of us coming, has something gone wrong?"
    Your confirmation email will state that only 1 participant will attend Santa's Grotto. This is our way of ensuring that there is only 1 family with Santa at any given time. On the day, you can bring up to a maximum of 6 people (inc. kids and adults).

Have Further Questions?

No problem, please drop us a line. We're on hand to answer any questions or queries you have about The Steel Cauldron.

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Disclaimer: The Steel Cauldron is Yorkshire Wizard themed inspired by fantasy, folk lore, wizards and fun. It is not endorsed by, affiliated with or associated with Warner Bros. or J.K. Rowling or otherwise connected with Harry Potter or J.K. Rowling’s Wizarding World. It is also not endorsed by, affiliated with or associated with Lord of the Rings, Game of Thrones, Star Wars, or otherwise connected with any one specific text or series.

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© 2021 by The Steel Cauldron. Proudly designed & created by Matt Lowe Design.

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